FAQ
Last Updated: October 8, 2026
These answers summarize how shopping with Alveriiss works. The detailed policies linked below explain the full conditions. Alveriiss is owned and operated by Xiamen Angou Suda Network Technology Co., Ltd.
How do I place an order?
Choose your product and any available options, add it to the cart, and continue to checkout. Review the quantities, delivery address, payment method, and final charges before submitting your order. A confirmation is normally sent to the email address you provide.
Which payment methods are available?
The payment methods available for your purchase appear at checkout. Availability can depend on the payment provider and your location or device. Enter payment details only through the official checkout; our support team does not need your full card number or password.
What if I do not receive an order confirmation?
Check your spam and junk folders first. If it is still missing, email service@alveriiss.com with the name and email address used when ordering. We can help check whether the purchase was completed.
Where do you deliver?
Our current shipping service is available for eligible addresses in the United States. Product availability and carrier coverage may affect whether a particular order can be delivered.
How long will delivery take?
Estimated delivery is 10-15 business days from the date the order is placed, including both preparation and transit. Orders are dispatched within 3 business days after payment confirmation; that preparation time is already included and should not be added again. Delayed payment confirmation may extend the overall estimate. Weekends and public holidays are excluded.
How much does shipping cost?
Standard shipping is free for orders totaling $39.97 or more. Below that threshold, available methods and their charges are displayed before payment at checkout. Review the applicable charge before placing your order.
Where will my order be dispatched from?
Orders may be prepared at our facilities or by fulfillment partners, depending on inventory and destination. A company's registered address is not necessarily the location from which its packages are dispatched. This policy does not represent every shipment as coming from a local U.S. warehouse.
How do I track my package?
When tracking is available after dispatch, we send the details using your order contact information. A new number may need time to show its first carrier scan. For an unusually long period without updates, contact us with the order number and tracking details.
What happens if a package is delayed or missing?
Email service@alveriiss.com so we can review the tracking and fulfillment records. If tracking says Delivered, check the delivery location and any carrier notes, then contact us if the package cannot be found. That status alone does not automatically close an investigation. An appropriate outcome may include a replacement or refund, depending on the circumstances.
Can I change my address or cancel an order?
Send your request promptly, ideally before processing starts. We will try to help, but changes and cancellations cannot be assured once preparation has begun. A dispatched order generally follows the return procedure after delivery. Mandatory rights concerning dispatch delays remain unaffected.
How long do I have to request a return?
Eligible products may be returned within 180 calendar days after delivery. For preference-based returns, goods should generally be unused, in their original condition, and complete with applicable packaging and accessories. Faulty, incorrect, or materially misdescribed items are reviewed separately.
Do I pay return shipping or a restocking fee?
Alveriiss covers shipping for eligible, authorized returns within the 180-day period. There is no restocking fee for qualifying returns. We also cover reasonable costs necessary to remedy a qualifying product defect or fulfillment mistake attributable to us.
How do I arrange a return?
Email service@alveriiss.com with the order number, item, reason for returning it, and relevant photos if available. Wait for authorization and the correct return address before sending the product. Our registered business address should not be used without specific instructions.
When will I receive a refund?
Approved return refunds are generally issued to the original payment method within 5-10 business days after the item is received and inspected. Banks and payment providers may require additional posting time. Successfully cancelled orders are refunded to the original payment method without unnecessary delay.
What should I do about a damaged or incorrect item?
Contact support with your order number and a description of the problem. Photos or videos, where reasonably available, can help us review it. We will arrange an appropriate replacement, refund, or return solution without charging you reasonable costs for a qualifying defect or our fulfillment error.
How can I contact the company?
The company operating Alveriiss is Xiamen Angou Suda Network Technology Co., Ltd. Email service@alveriiss.com or call +86 15159115117. Full business information appears below and on the Contact Us page.
Business Information
Brand: Alveriiss
Legal Company Name: Xiamen Angou Suda Network Technology Co., Ltd.
Business Address: No. 209-1, Binhu Yili, Xiamen Area, China (Fujian) Pilot Free Trade Zone, Xiamen, Fujian, China
Customer Support Email: service@alveriiss.com
Customer Support Phone: +86 15159115117
Website: https://alveriiss.com
Alveriiss is owned and operated by Xiamen Angou Suda Network Technology Co., Ltd..