Return policy
Last Updated: October 8, 2026
This Return Policy explains returns, refunds, order changes, and cancellations for purchases from Alveriiss. Xiamen Angou Suda Network Technology Co., Ltd. owns and operates the store and is responsible for its after-sales service.
1. Return Period
Eligible goods can be returned within 180 calendar days after delivery. The period begins on the recorded delivery date. Contact our team within that period to arrange a qualifying return and obtain the instructions needed to send it back.
2. Condition of Goods
For preference-based returns, the item should generally be unused and in its original condition, with applicable packaging, accessories, and components. Please provide proof of purchase or sufficient order details for us to identify the transaction.
These ordinary condition requirements do not prevent a remedy for goods received damaged, defective, incomplete, incorrect, or materially different from their description. Any product-specific restriction must be disclosed before purchase and cannot remove mandatory consumer rights.
3. Requesting Authorization
Email service@alveriiss.com before returning anything. Include your order number, the item concerned, the reason for the request, and relevant photos or videos where reasonably available. We will review the request and explain the appropriate return or other resolution.
Wait for our authorization and shipping instructions before mailing the product. Returns sent without the correct details or to an unapproved address may be difficult to identify or process; contact us if a parcel has already been sent.
4. Where to Send a Return
The designated return facility may differ from our company address. After approval, support will provide the correct return address and any required reference information. Do not send goods to our business registration address unless we expressly instruct you to use it.
5. Return Costs and Restocking
Alveriiss pays return shipping for eligible, authorized returns within the 180-day period. We will explain how the covered shipment should be arranged. No restocking fee applies to qualifying returns.
Where a qualifying product defect or our fulfillment error caused the issue, customers will not be required to pay reasonable costs necessary to resolve it. For a discretionary return outside the normal policy, any proposed cost will be explained before you agree, subject to applicable law.
6. Damaged, Incorrect, or Missing Goods
Report the problem to service@alveriiss.com with your order number and relevant information. We may ask for photos or other reasonable information to understand what happened. Following review, a suitable remedy can include a replacement, refund, or authorized return.
If only part of an order has arrived, check whether another package is in transit. If an item remains missing, tell us which item is affected so we can examine the order and fulfillment records.
7. Inspection and Refunds
When a return reaches the approved destination, we review it against the applicable requirements and notify you of the outcome. Approved refunds are generally issued to the original payment method within 5-10 business days after receipt and inspection.
Your bank or payment provider may take additional time to post the credit. If a confirmed refund does not appear, check with that provider and contact us with the order number if further assistance is needed.
Treatment of original delivery charges depends on the reason for the return and applicable requirements. For a qualifying defect or fulfillment error, we will provide the appropriate remedy, including any original shipping-charge refund required by law. Contact us before returning goods if you need clarification about the refund amount.
8. Cancellation and Order Changes
Send requests to service@alveriiss.com as soon as possible, preferably before processing begins. Provide the order number and clearly state whether you want to cancel or change the purchase. Once processing or preparation starts, we cannot guarantee that a request can still be accommodated.
Successfully cancelled orders are refunded to the original payment method without unnecessary delay. The refund timing for returned goods is not a requirement to return anything for an order cancelled before dispatch. A shipped order generally follows the return procedure after delivery.
These ordinary cancellation arrangements do not restrict mandatory rights concerning delayed dispatch, goods we cannot supply, or other circumstances where applicable law requires cancellation or a refund.
9. Refused or Undeliverable Parcels
If a parcel is returned because of delivery failure, an incomplete address, non-collection, or refusal, contact us. We will review the cause and explain available options and any lawful charges before arranging the next step. A delivery problem is not an automatic reason to deny a genuine support request.
10. Customer Rights and Support
Nothing in this policy removes rights or remedies that cannot legally be excluded. For help with a return, refund, or cancellation, email service@alveriiss.com or call +86 15159115117. Include your order number where available.
Business Information
Brand: Alveriiss
Legal Company Name: Xiamen Angou Suda Network Technology Co., Ltd.
Business Address: No. 209-1, Binhu Yili, Xiamen Area, China (Fujian) Pilot Free Trade Zone, Xiamen, Fujian, China
Customer Support Email: service@alveriiss.com
Customer Support Phone: +86 15159115117
Website: https://alveriiss.com
Alveriiss is owned and operated by Xiamen Angou Suda Network Technology Co., Ltd..