Shipping policy
Last Updated: October 8, 2026
This policy describes how Alveriiss orders are prepared and delivered, what shipping costs, and how to obtain help with a shipment. The store is owned and operated by Xiamen Angou Suda Network Technology Co., Ltd.
1. Service Area
We currently deliver to eligible addresses in the United States. Delivery options may depend on the products purchased and carrier coverage for the address supplied at checkout.
2. Shipping Charges
Standard shipping is free for orders totaling $39.97 or more. For an order below $39.97, the available shipping methods and charges are shown at checkout before you pay. Please review the final delivery charge together with your order total.
3. Overall Delivery Estimate
The estimated total delivery period for U.S. orders is 10-15 business days from the date the order is placed. It includes both order preparation and transport; the processing period below is not added on top of this estimate.
Business days exclude weekends and public holidays. Delayed payment confirmation may extend the timeframe. Delivery dates are estimates rather than guaranteed appointments and can be affected by severe weather, holidays, carrier operations, address problems, high shipment volumes, or transportation disruptions.
4. Order Preparation
Orders are dispatched within 3 business days after payment is confirmed. Preparation covers checking the purchase, verifying payment, preparing the goods, and transferring the parcel to the carrier. This preparation time is part of the total 10-15 business-day estimate.
If we cannot dispatch within the stated period, we will notify you, provide a revised estimate when available, and explain any applicable option to cancel for a refund. Where consent to a further delay is required, we will request it. Unfulfillable orders will be cancelled and refunded as required rather than left open indefinitely.
5. Dispatch Arrangements
Available inventory, product requirements, and delivery destination determine whether an order is handled at our facilities or by a fulfillment partner. The actual dispatch facility may not be our registered company address. This statement does not promise that every order originates in a local U.S. warehouse.
An order can occasionally be divided into separate parcels. Where that happens, each package may have its own tracking details and arrival date. Our support obligations continue when an independent fulfillment provider or carrier is involved.
6. Tracking Information
Once dispatch has occurred and tracking information is available, we send shipment details through the contact information associated with the order. Please check your spam folder if an expected message is missing. A carrier may need time to register the first scan of a new tracking number.
7. Delays and Missing Packages
For an unusually long gap in tracking or a shipment that appears lost, contact service@alveriiss.com with your order number and tracking details. We will examine the available records and, when appropriate, work with the carrier or fulfillment provider to establish the next step.
A resolution may include replacement or refund according to the circumstances and applicable requirements. If tracking says Delivered but the parcel is missing, check the delivery area and any carrier notes, then let us know if it cannot be located. A tracking status alone will not automatically cause us to reject your concern.
8. Address Accuracy and Changes
Enter a complete recipient name and delivery address, including any apartment number and ZIP code. If you notice a mistake, email service@alveriiss.com immediately with your order number and the corrected details. Changes are not guaranteed after preparation begins and are generally unavailable after dispatch.
If a parcel becomes undeliverable or is returned to sender, we will review the cause before explaining the available resolution. Do not assume the purchase has been cancelled automatically; contact us for help.
9. Problems With Delivered Items
For damaged, incorrect, defective, or incomplete goods, contact us with the order number and supporting details. The Return Policy describes eligibility, free qualifying returns within 180 calendar days, and approved refund processing within 5-10 business days after receipt and inspection.
10. Shipping Assistance
Email service@alveriiss.com or call +86 15159115117 for questions about delivery charges, tracking, address corrections, or a shipment problem. Include your order number so we can identify the purchase.
Business Information
Brand: Alveriiss
Legal Company Name: Xiamen Angou Suda Network Technology Co., Ltd.
Business Address: No. 209-1, Binhu Yili, Xiamen Area, China (Fujian) Pilot Free Trade Zone, Xiamen, Fujian, China
Customer Support Email: service@alveriiss.com
Customer Support Phone: +86 15159115117
Website: https://alveriiss.com
Alveriiss is owned and operated by Xiamen Angou Suda Network Technology Co., Ltd..